Privacy Policy

Janet's Cleaning Services LLC

Effective date: October 8, 2026

Janet's Cleaning Services LLC ("we," "us," or "our") provides residential cleaning services in Jacksonville, Florida. This policy explains what information we collect, how we use it, and the choices you have. By using our website (www.janetscleaningservices.com) or booking our services, you agree to this policy.

1. Information We Collect

We collect information you give us directly when you request a quote, book a cleaning, or contact us by phone, text, email, social media, or our website contact form:

• Your name, phone number, and email address

• Your service address and details about your home (size, number of rooms, pets, access instructions, and special requests)

• Scheduling preferences and communication history with us

• Payment information needed to complete a transaction, such as a Venmo or Zelle username or the details of a check

Our website may also automatically collect basic technical information, such as your browser type, device, and pages visited, through cookies and similar tools provided by our website host.

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2. How We Use Your Information

We use your information to:

• Provide quotes and schedule and perform cleanings

• Contact you about appointments, changes, and follow-ups

• Process payments and keep business records

• Respond to questions and requests

• Run our referral program and, with your permission, send occasional updates or promotions

• Improve our services and website

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3. How We Share Information

We do not sell your personal information. We share it only when needed to run our business, such as:

• With team members who perform your cleaning and need your address and access instructions

• With service providers that support our business, such as our website host, payment apps, and communication or scheduling tools, including Housecall Pro, which we use to schedule appointments, send reminders, and send invoices

• When required by law, or to protect our rights, property, or safety Payments made through third-party apps or card processors are handled by those providers and are governed by their own privacy policies.

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4. Photos and Social Media

We will not post photos of the inside of your home, or any identifying details about you, without your permission. If you tag or message us on social media, those platforms' privacy policies also apply.

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5. Cookies and Website Analytics

Our website may use cookies and similar technologies to make the site work and to understand how visitors use it. You can control cookies through your browser settings, though some features may not work properly if you disable them.

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6. Data Retention and Security

We keep your information only as long as needed to provide our services and meet legal, tax, and accounting requirements. We take reasonable steps to protect your information, but no method of storing or transmitting data is completely secure, so we cannot guarantee absolute security.

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7. Your Choices

You may ask us at any time to access, correct, or delete the personal information we hold about you, or to stop sending you marketing messages, by contacting us using the details below. We may need to keep certain records as required by law.

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8. Children's Privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children under 13.

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9. Changes to This Policy

We may update this policy from time to time. The effective date at the top shows when it was last changed, and continued use of our services means you accept the updated policy.

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10. Contact Us

Janet's Cleaning Services LLC
Jacksonville, Florida
Phone: 904-883-8555
Website: www.janetscleaningservices.com
Email: janetscleaningservicesllc@gmail.com

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